At ACS we believe in communication. Listening to our clients allows us to learn about ourselves and about them. Listening to our clients means serving them better. Service is the key to success. Our Customer Support Team is a constant subject of universal praise from our clients and a deep source of pride for us.

No matter how much support you require, ACS will get you on your way with Management PLUS™. Choose from a range of options for training and implementation assistance (both on-site and online), comprehensive user workshops, and a variety of support plans. ACS is devoted to helping you get the most out of Management PLUS.

Support Hours of Service:
Monday - Friday
8:30 AM CT - 5:30 PM CT
Closed Wednesday from 12-2PM CT for meetings.

The Management PLUS Customer Portal was developed with the client in mind and is essential to being well informed, properly trained, and a successful Management PLUS user. The Portal has a wealth of resources that includes:

• Search: This functionality allows you to search the content of the entire Customer Portal including On-Demand Training, Frequently Asked Questions, and Knowledge Base Articles.
• Knowledge Base (KB): The Management PLUS Knowledge Base is a searchable library of articles that reference nearly every task and question that you may have.
• Frequently Asked Questions (FAQ): Many times you have a basic question that you need answered. Search or browse through the various categories in the FAQ section to find answers quickly and easily.
• On-Demand Training (ODT): If you are new to Management PLUS or feel that you need a refresher course in a specific area, search the various ODT lessons to walk through tasks as simple as a move-in to more complex areas such as subsidized housing compliance certifications.
• Software Updates: It is important to keep up to date with the latest releases of Management PLUS. Check this area often to take advantage of the newest functionality of Management PLUS.
• Support Policies: Please read through the various policies that affect your use of Management PLUS including Customer Support Boundaries.
• Library: The Management PLUS Library contains a wealth of information that includes White Papers, Integration information, Compliance documents, and all of the Management PLUS training manuals and materials.
• Third Party Software Resources: Do you integrate Management PLUS with an accounting program? Do you need to install the latest upgrade to your Windows Operating System? Download third party software updates, answer questions about the lifecycle of your current software products, and keep your system up to date.
• Industry News: Stay up to date with the latest housing industry news. Find links to the Housing and Urban Development (HUD), Real Estate Assessment Center websites. Information about trends in the housing industry and information about conferences and seminars that our staff attends.

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